FREQUENTLY ASKED QUESTIONS
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How long will it take to get my order?
Most Printmama goodies are made especially for you after you order. Check each product page for its typical “Average Production Time". Shipping time is additional and varies by destination and carrier. -
Why did I only receive part of my order?
No worries—your other goodies are still be coming! We work with different trusted production partners, so items in the same order may be made and shipped separately. -
Will I receive tracking information?
Yep! Once an item ships, tracking information will be provided so you can keep an eye on its journey to your mailbox. -
Can you guarantee my order will arrive by a certain date?
We wish Mama had that kind of power! While we provide estimated timelines, carrier delays, weather, holidays and other unexpected hiccups can happen. If you need something for a special date, we recommend ordering early. -
Can I change or cancel my order?
Because most items are made especially for you, orders can move into production pretty quickly. Give Mama a holler as soon as possible and we’ll see what we can do. Once production begins, changes or cancellations may not be possible. -
What if my item arrives damaged or there’s a problem with my order?
Oh no! Please contact us with your order information and photos of the issue. We’ll take a look and work with you to make things right. -
Do you accept returns or exchanges?
We want you to love your Printmama goodies! Because most of our products are made especially for you after you order, we’re unable to accept returns or exchanges for change of mind, incorrect size or color selections, or other ordering mistakes.But if something arrives damaged, defective, misprinted, or you receive the wrong item, please give Mama a holler! We’ll be happy to take a look and help make it right. 💕
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My tracking says delivered, but I don’t have my package. What should I do?
First, check around your delivery area and with household members or neighbors. Carriers occasionally mark packages delivered a little early, too. If it still doesn’t turn up, give Mama a holler and we’ll help you figure out the next step. -
Why does my item look slightly different from the picture?
Colors can vary slightly depending on your screen, printing process and product material. Placement and sizing may also vary slightly from item to item—that’s part of the fun of products made just for you! -
How do I know what size to order?
Check the size chart on the product page before ordering. Sizing can vary between brands and styles, so measurements are your best friend! -
How can I contact you?
Give Mama a holler! 💕 Head over to our Contact page and send us a message. We’ll get back to you as soon as we can.